Personal Factors Affecting Professional Burnout Syndrome Among Social Workers Working with People with Disabilities

Author's Information:

Nagima Sagidolda

Narxoz University, “School of Social Sciences”, Zhandosov St., 55, Almaty, Kazakhstan

A. Seipoldayeva

Narxoz University, “School of Social Sciences”, Zhandosov St., 55, Almaty, Kazakhstan

Vol 02 No 02 (2025):Volume 02 Issue 02 February 2025

Page No.: 46-51

Abstract:

The constant stressful situations that a social worker faces in the process of constantly penetrating into the essence of complex social interactions and social problems with a client lead to burnout syndrome. The article highlights the concept of "burnout syndrome". This indicates the importance and relevance of the research topic in this area. A specific research work was carried out with an emphasis on the analysis of personal factors influencing the development of burnout syndrome in social workers.

KeyWords:

burnout syndrome, , stress, exhaustion, social worker, personality factors

References:

  1. Belozerova, T. B. (2016). Problema "ėmotsional'nogo vygoraniya" u rabotnikov sistemy sotsial'nogo obsluzhivaniya naseleniya [The problem of "emotional burnout" among employees of the social service system]. In Y. V. Furman, T. B. Belozerova, & E. P. Nepochatykh (Eds.), Aktual'nye problemy obshchestva, nauki i obrazovaniya: Sovremennoe sostoyanie i perspektivy razvitiya. Materialy III Mezhdunarodnoy nauchno-prakticheskoy konferentsii, Kursk, 12–13 fevralya 2016 goda [Actual problems of society, science, and education: Current state and development prospects. Materials of the III International Scientific-Practical Conference, Kursk, February 12–13, 2016] (pp. 22–26). Kursk, Russia: Pero https://elibrary.ru/item.asp?id=26077500
  2. Boyko, V. V. (1996). Energiya ėmotsiy v obshchenii: vzglyad na sebya i na drugikh [Energy of emotions in communication: A look at oneself and others] (p. 470). Informatsionno-izdatel'skiy dom "Filin" https://psyliterature.narod.ru/Library/PDF/389.pdf
  3. Corey, G. (1986). Theory and practice of counseling and psychotherapy (3rd ed.). Monterey, CA: Brooks/Cole.
  4. Craiovan, P. M. (2015). Burnout, depression, and quality of life among Romanian employees working in non-governmental organizations. Procedia – Social and Behavioral Sciences, 187, 234–238. https://doi.org/10.1016/j.sbspro.2015.03.044
  5. Dorofeeva, S. G., Shelukhina, A. N., Petrova, L. I., et al. (2017). Sindrom ėmotsional'nogo
  6. vygoraniya u sotsial'nykh rabotnikov [Emotional burnout syndrome in social workers]. Aktual'nye nauchnye issledovaniya v sovremennom mire, 3–7(23), 95–97. https://elibrary.ru/item.asp?id=28982965
  7. Freudenberger, H. J. (1974). Staff burn-out. Journal of Social Issues, 30(1), 159–165. https://doi.org/10.1111/j.1540-4560.1974.tb00706.x
  8. Grigorescu, S., Cazan, A.-M., Rogozea, L., & Grigorescu, D. O. (2020). Original targeted therapy for the management of the burnout syndrome in nurses: An innovative approach and a new opportunity in the context of predictive, preventive and personalized medicine. EPMA Journal, 11, 161–176. https://doi.org/10.1007/s13167-020-00212-3
  9. Hakanen, J. J., Bakker, A. B., & Schaufeli, W. B. (2006). Burnout and work engagement among teachers. Journal of School Psychology, 43, 495–513. https://doi.org/10.1016/j.jsp.2005.11.001
  10. Hart, P. M., & Cooper, C. L. (2001). Occupational stress: Toward a more integrated framework. In I. N. Anderson, D. S. Ones, H. K. Sinangil, & C. Viswesvaran (Eds.), Handbook of Industrial, Work and Organizational Psychology (Vol. 2, pp. 93–114). Thousand Oaks, CA: Sage Publications.
  11. Hernandez, E. (2021). Mindfulness and burnout among social workers. Retrieved February 18, 2021, from https://scholarworks.lib.csusb.edu/etd/1034
  12. Kapustina, A. N. (2001). Mnogofaktornaya lichnostnaya metodika R. Kettella: Praktikum po psikhodiagnostike [Multifactor personality methodology by R. Cattell: Practical guide for psychodiagnostics]. St. Petersburg, Russia: Rech. https://elibrary.ru/item.asp?id=20086611
  13. Kienko, T. S. (2016). Organizatsionnye faktory professional'nogo vygoraniya sotsial'nykh rabotnikov munitsipal'nykh uchrezhdeniy sotsial'nogo obsluzhivaniya [Organizational factors of professional burnout among social workers in municipal social service institutions]. Vestnik Permskogo universiteta. Filosofiya. Psikhologiya. Sotsiologiya [Bulletin of Perm University. Philosophy. Psychology. Sociology], 3(27), 153–160. https://cyberleninka.ru/article/n/organizatsionnye-faktory-professionalnogo-vygoraniya-sotsialnyh-rabotnikov-munitsipalnyh-uchrezhdeniy-sotsialnogo-obsluzhivaniya/viewer
  14. Kortikova, A. V. (2016). Sotsial'no-psikhologicheskiye tekhnologii preodoleniya ėmotsional'nogo vygoraniya sotsial'nykh rabotnikov [Socio-psychological technologies for overcoming emotional burnout in social workers]. Psikhologiya i pedagogika: Metodika i problemy prakticheskogo primeneniya, 53, 15–23. https://cyberleninka.ru/article/n/sotsialno-psihologicheskie-tehnologii-preodoleniya-emotsionalnogo-vygoraniya-sotsialnyh-rabotnikov/viewer
  15. Kryuchkova, I. M. (2021). Sotsial'no-psikhologicheskaya diagnostika stressoustoychivosti u sotsial'nykh rabotnikov: faktory "vygoraniya" i sotsial'no-psikhologicheskaya diagnostika [Socio-psychological diagnostics of stress resistance among social workers: Burnout factors and theoretical aspects of diagnostics]. In Psikhosotsial'nye tekhnologii preduprezhdeniya i preodoleniya professional'nogo stressa v sovremennom sotsial'nom prostranstve: Materialy Vserossiyskoy nauchno-prakticheskoy konferentsii s mezhdunarodnym uchastiyem, Lipetsk, 06 oktyabrya 2021 goda [Psychosocial technologies for preventing and overcoming professional stress in modern social space: Materials of the All-Russian Scientific-Practical Conference with International Participation, Lipetsk, October 6, 2021] (pp. 86–91). Lipetsk, Russia: Lipetsk State Pedagogical University. https://elibrary.ru/item.asp?id=47268165
  16. Kristensen, T. S., Borritz, M., Villadsen, E., & Christensen, K. B. (2005). The Copenhagen Burnout Inventory: A new tool for the assessment of burnout. Work & Stress, 19, 192–207. https://doi.org/10.1080/02678370500297720
  17. Kim, H., & Stoner, M. (2008). Burnout and turnover intention among social workers: Effects of role stress, job autonomy, and social support. Administration in Social Work, 32, 5–25. https://doi.org/10.1080/03643100801922357
  18. Lazăr, F., Mihai, A., Gaba, D., Ciocănel, A., Rentea, G., & Munch, S. (2019). Romanian social workers facing the challenges of neoliberalism. European Journal of Social Work, 22, 326–337. https://doi.org/10.1080/13691457.2018.1469469
  19. Lloyd, C., King, R., & Chenoweth, L. (2002). Social work, stress, and burnout: A review. Journal of Mental Health, 11, 255–265. https://doi.org/10.1080/09638230020023642
  20. Maslach, C., Jackson, S. E., & Schwab, R. L. (1986). Maslach Burnout Inventory: Manual. Palo Alto, CA: Consulting Psychologists Press.
  21. Mák, K., Fejes, É., Pohl, M., et al. (2020). A kiégés előfordulása szociális munkások körében [The prevalence of burnout among social workers]. Orvosi Hetilap, 161, 1884–1890. https://doi.org/10.1556/650.2020.31860
  22. Marc, C., & Oșvat, C. (2013). Stress and burnout among social workers. Social Work Review, 3, 121–130.
  23. Naisberg-Fennig, S., Fennig, S., Keinan, G., & Elizur, A. (1991). Personality characteristics and proneness to burnout: A study among psychiatrists. Stress Medicine, 7, 201–205. https://doi.org/10.1002/smi.2460070310
  24. Parshina, V. V. (2014). Sindrom ėmotsional'nogo sgoraniya v psikhosotsial'noy rabote [Emotional burnout syndrome in psychosocial work]. Sovremennye gumanitarnye issledovaniya [Modern Humanitarian Studies], 1(56), 85–87.https://elibrary.ru/item.asp?id=21183942
  25. Pyatkina, E. S., & Shipova, L. V. (2018). Model' kompleksnoy reabilitatsii invalidov trudosposobnogo vozrasta [A model of comprehensive rehabilitation for people with disabilities of working age]. Tsivilizatsiya – Obshchestvo – Chelovek [Civilization – Society – Man], 6–7, 87–91. https://elibrary.ru/item.asp?id=38248045
  26. Pyatkina, E. S., & Shipova, L. V. (2020). Osnovnye faktory razvitiya sindroma ėmotsional'nogo vygoraniya u sotsial'nykh rabotnikov [Key factors in the development of emotional burnout syndrome in social workers]. Evraziyskoye nauchnoye ob'yedineniye, 10–7(68), 506–509.https://elibrary.ru/item.asp?id=44273319
  27. Raižienė, S., & Bakšytė, A. (2010). The relationship between the burnout of social service workers, social support, and self-efficacy. Social Work, 9, 119–126.
  28. Rienks, S. L. (2020). An exploration of child welfare caseworkers’ experience of secondary trauma and strategies for coping. Child Abuse & Neglect, 110, Article 104355. https://doi.org/10.1016/j.chiabu.2020.104355
  29. Salloum, A., Kondrat, D. C., Johnco, C., & Olson, K. R. (2015). The role of self-care on compassion satisfaction, burnout, and secondary trauma among child welfare workers. Children and Youth Services Review, 49, 54–61. https://doi.org/10.1016/j.childyouth.2014.12.023
  30. Sánchez-Moreno, E., Roldán, I.-N. D. L. F., Gallardo-Peralta, L. P., & De Roda, A. B. L. (2015). Burnout, informal social support, and psychological distress among social workers. British Journal of Social Work, 45, 2368–2386. https://doi.org/10.1093/bjsw/bcu084
  31. Shipova, L. V., & Grinina, E. S. (2016). Reabilitatsiya, abilitatsiya i sotsializatsiya: Mezhdistsiplinarnyy podkhod (itogi vserossiyskoy konferentsii) [Rehabilitation, habilitation, and socialization: An interdisciplinary approach (results of the all-Russian conference)]. Izvestiya Saratovskogo universiteta. Novaya seriya. Seriya: Akmeologiya obrazovaniya. Psikhologiya razvitiya [Izvestiya of Saratov University. New Series. Series: Akmeology of Education. Psychology of Development], 5(4), 376–379.https://cyberleninka.ru/article/n/reabilitatsiya-abilitatsiya-i-sotsializatsiya-mezhdistsiplinarnyy-podhod-itogi-vserossiyskoy-konferentsii/viewer
  32. Vodopyanova, N. E., & Starchenkova, E. S. (2008). Sindrom vygoraniya: Diagnostika i profilaktika [Burnout syndrome: Diagnosis and prevention]. St. Petersburg, Russia: Piter.https://elibrary.ru/item.asp?id=43014537
  33. World Health Organization. (2019). Burn-out an “occupational phenomenon”: International classification of diseases. Retrieved April 11, 2021, from https://www.who.int/news/item/28-05-2019-burn-out-an-occupational-phenomenon-international-classification-of-diseases
  34. Yürür, S., & Sarikaya, M. (2012). The effects of workload, role ambiguity, and social support on burnout among social workers in Turkey. Administration in Social Work, 36, 457–478. https://doi.org/10.1080/03643107.2011.613365